Monday thru Friday 7:00 AM Till 5:30 PM PST
Monday thru Friday 7:00 AM Till 6:00 PM PST
After Hours please e-mail and we will respond ASAP
If it's after hours and a emergency please call 1-509-475-1120 will be billed for service call if not a emergency.
Advanced Logistics is closed in observance of the following holidays:
Support agreements may vary for other Advanced Logistics products.
When you call for technical support, your call will be answered by a live attendant who can quickly assess the help you need. All support specialists are highly trained in software - Hardware installation, setup, configuration, training, and general IT knowledge.
Our remote access capabilities to both server and workstations make it easy to diagnosis and resolve issues as if you had a technician on-site and in person. Whether we are answering a simple question or working through a complicated issue, you can be assured that our support specialists will be able to satisfy your needs.
Shipping Software Technical Support and Hardware Support
If you contact us after 6:00 pm PST, please leave a message with your name, company name, phone number and a brief
description of your service problem.
We also offer enhanced support plans that provide 24/7 support, peak/seasonal support, and special support hours that may be needed for system upgrades or just that extra insurance to know you have someone available when you need it. Help Desk for after hours, 2nd, 3rd shift, weekends, and holiday coverage must be scheduled in advance.